New Desktop Support Lead Cert from HDI
11/9/2005 -- On Monday the Help Desk Institute (HDI) announced new a certification for help desk professionals: HDI Support Center Team Lead.
HDI, a member organization for help desk professionals, said the new designation will allow candidates to certify their skills managing a support center.
Some of the topics covered on the title's one exam include:
- Operational processes
- Increasing customer satisfaction
- Mentoring and coaching team members
- Problem solving and project management skills
"We recognized the need for a certification level for support professionals who have some experience and are at a career stage just between the analyst and the manager level," Amy Dotson, HDI's manager of training and certification, commented in a printed statement.
According to the organization, the title will debut at the HDI Annual Conference & Expo in March.
HDI offers three other levels of certification for help desk professionals: HDI Customer Support Specialist, HDI Help Desk Analyst and HDI Help Desk Manager.
For more information on HDI's certification program, go here.  -Becky Nagel
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