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...Home ... Editorial ... Columns ..Column Story Tuesday: December 28, 2010


 On the Plus Side  
Jeff Durham
Jeff Durham


 In Plus We Trust
Jeff's close encounter with a CompTIA certification that doesn't exist and a candidate who didn't let that stop him.
by Jeff Durham  
6/11/2003 -- A very interesting thing happened the other day.

Even though I am in no position to hire anyone, I continuously get resumes sent my way. Whether they come in the form of e-mail attachments, or are delivered by the postman, they all end up in the same round drum. Most of the time, I don't bother to spend much time looking at them, since I don't have any jobs to offer, but something on one caught my eye on one and wouldn't let go. It held my attention and sent my brain for a spin:

There, amidst the alphabet soup appearing beneath certifications, a gentleman listed Wireless+.

My mind raced with questions. Did another vendor pick up this certification and run with it after CompTIA announced they were postponing its creation? If so, what vendor had done so? How had I missed it? Could someone else really use the "plus" at the end of a certification and get away with it; doesn't that violate some trademark or something? Maybe it was CompTIA after all, and I just hadn't been keeping up with the news.

Though there are always plenty of other things to do, I picked up the phone and called the applicant. After the usual introductions needed to assure someone that I am not a solicitor or creditor, I asked about the Wireless+ certification, starting with the vendor behind it.

"CompTIA, the company behind A+," was the reply that came without any hesitation at all.

When I asked about that exam being postponed, and never even going to beta, the first pause came. It was followed by one of the slickest responses I've heard, "When I had my resumes printed up, they were still planning on putting the exam out. Since I've never failed any certification exam, I knew that I would pass it, too, and prematurely I added it to the list."

The explanation was good, but something didn't sound right. When you have business cards printed, you typically print 1,000 or so at a time because of the cost savings. Resumes, however, are often printed in much smaller quantities or just run off on expensive paper one at a time on a LaserJet. I knew coming straight out with a question about this would probably end the conversation rashly, and I wanted to find out more first.

I focused, instead, on the ability to pass every exam the first time out. I told him of my own frustrations, and what a bear I had found the Server+ exam to be. "Yeah," he quickly countered, "I'm planning on taking that one next week." Planning on taking it next week? I guess it was positive thinking that had already put it on the resume as well. Any hopes for continuing a meaningful conversation dissipated when I realized that the resume and the person were both works of fiction.

I hung up the phone with more questions than I had before the call. Can anyone "fake" a certification? Does calling yourself Server+ certified make it so? No one walks around with a copy of their passing score report in their pocket. There is a great deal of talk about those who are paper-certified -- able to pass a test without really knowing the technology well -- but what do you call someone who doesn't even bother to take the test before calling themselves certified: vapor-certified?

I contacted CompTIA and posed the question to them: As an employer, how would I know that a potential job candidate is truly certified if they can't produce a passing score report? The answer came quickly from Terri M. Johnson, certification security manager:

"&The candidate would go to www.comptia.org/careerid. The candidate needs their CompTIA exam score report to log on and to create their login information. The candidate is given steps in order to accomplish the sending of an electronic certification status to a third party&"

I went to the location (which redirects elsewhere), and checked it out. There are a number of things that can be done at the careered page after logging in - such as upgrade contact/demographic information, view your transcript etc. Sure enough, the ability to forward your "validated CompTIA certification credentials to a third party" is there as well. In order do to this, you indeed must have your score report.

I am not sure how many employers know of this ability to have credentials sent to them from CompTIA if the person really has the certification, but I know that all of them should. Without this feature, or without extensively utilizing it during the hiring process, it is all too possible to have fictitious certifications work their way onto a candidate's resume as was done with the one I received. CompTIA has a great thing going here, and until every vendor follows suit, we may be dealing with vapor certifications for a long time to come.


Jeff W. Durham, MCP, A+, i-Net+, Linux+, is the recent co-author of the Security+ Short Course. E-mail any questions or comments to .

 


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There are 15 CertCities.com user Comments for “In Plus We Trust”
Page 1 of 2
6/11/03: Ken from WI says: So, how many certifications did this guy have listed ? Did you find out how many this guy actually had ? How much you want to bet that this guy will just take off the Wireless plus cert, and keep sending out false resumes. Even if he gets a job, what are the odds he'll get caught. Lying on an application is just cause for firing someone, isn't it ? As you said, it brings up a lot of questions.
6/12/03: Steve from PA says: Hah! Good story! I had a similar case when interviewing for a 2nd tier support position. Well-dressed man came in, claimed to have Aplus and Networkplus (I can't put a plus sign here??). Since I have both, I asked him a few questions. He didn't have a clue. Asked a few more and he admitted he'd been studying hard and was about to take them. I thanked him for his time. Personally, I feel that no matter what you have, college degree or career certification, as an employer I'd better be able to tell if you know your stuff. If I can't, and a potential employee lies, shame on ME!
6/12/03: Mark Poole from Bloomington, MN says: There is another verification tool available to employers of candidates who took their certification exams through VUE. Although it will not show whether a candidate received his/her final certification from CompTIA or another exam sponsor, Pearson VUE's online score report validation service allows an employer to confirm the validity of any score report issued by VUE. This service is available at www.pearsonvue.com/authenticate.
6/12/03: John 'Dr BYTE' Rosengarten from Silicon Prairie Illinois says: I recently got a Brainbench certification, I thought it would be easy but I have to say I was floored at the depth of the questions and the detail of the situations... yes I had to do a re-take to pass. Bottom line, tough, is they post my results on their web site for anyone to verify! Here's what they sent me: You can also prove your Internet Security skills to employers, recruiters, or anyone else by pointing them to your online Brainbench public transcript. Just send them this link: http://www.brainbench.com/transcript.jsp. Or give them your transcript ID number (804672), which they can enter at http://www.brainbench.com. The skills certification you earned today also puts you one step closer to completing the Brainbench Job Role Certification for: Web Administrator (BCIP) So, are Brainbench certs considered worthy in the your eyes? Or did I waste my money? Also, I have to care for my wife who was injured in an auto accident, so I can rarely take time away from home to go take a four-hour test. Brainbench allows you to take the test online, so I was able to take the test and still be there for her. This advantage made this possible for me, so I hope the cert counts to somebody. BTW, I have worked for my current employer for six years and they actually do not like employees getting certs, "they tend to leave shhortly after getting certs" according to our department chief.
6/13/03: Defense IT from Omaha says: I loved this story. Looking at it from a different angle, I like the fact that HR reps and tech reps really do their work in verifying our certifications and knowledge base. It makes the work we put into these certs worthwhile. Thank you for writing on this subject because maybe it will help weed out the bad and let the rest of us that put in the work to really know our stuff flourish in the long run.
6/13/03: Sane says: Lying on resumes is not new - people evetually get exposed one way or the other - fun read
6/19/03: Brandon Moses from Billings, Montana says: I can print my transcript from Microsoft's MCP website and enclose it with a résumé. It shows all the Microsoft exams I have passed, including my two CompTIA exams.
6/20/03: Andrew from Illinois says: The sad truth is that anyone can lie about a certification. Also, it's one thing to prove you passed an exam but it's next to impossible for someone to verify your certification status. I've come across several people who claim to hold a certification which they clearly did not. By the way, I'm talking about real certs...not that cheezy BrainBench crap. I think these liars are a big reason for the feared "Paper MCSE". There needs to be a standardized, public, and well known method for employers to easily verify an applicants professionals. I've taken 27 exams and I admit that it can be tempting to lie about an exam you've had difficulty passing. If no real attempt is made to prevent these imposters the employers and those who actually have these certifications are worse off.
6/20/03: ian from malta says: sometimes you have to strech the truth to get your foot in the door but this guy got found out, by the sound of it he would have been found out after the first interview anyway! omly a fool would hire someone without checking thier cv.
6/23/03: Drew from NC says: Ummm...Jeff...dude...why don't you try asking those listing CompTIA certs to see their certificates. When you pass a CompTIA exam, you get a membership card, a certificate, and a score report. Any person that passes a test should have one of these to show you. And you didn't pass the Server Plus exam? Yikes! Its cake!!
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