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BMC Software, Inc. BMC Software Powers Up Its Service Management Solutions With Advanced Notification from Invoq Systems Companies Collaborate to Provide Best-of-Breed Notification Suite For Distributed and Mainframe Enterprise Systems Management Houston, TX - December 17, 2002 - Editor's Summary: BMC Software today announced: A new global reseller and development agreement with Invoq Sytems, Inc.™, a leading provider of event resolution systems, in which BMC Software will distribute Invoq's AlarmPoint® suite of critical event notification and resolution applications to further strengthen BMC Software's service management offerings. With AlarmPoint, BMC Software will deliver one state-of-the-art enterprise notification solution for both its PATROL® (for distributed systems) and MAINVIEW® (for mainframe systems) product lines that will increase IT efficiencies and reduce problem resolution time. BMC Software, Inc., [NYSE: BMC], a leader in enterprise management, today announced a new global reseller and development agreement with Invoq Systems, Inc.™, a leading provider of event resolution systems, in which BMC Software will distribute Invoq's AlarmPoint® suite of critical event notification and resolution applications to further strengthen BMC Software's service management offerings. AlarmPoint provides BMC Software with an integrated event management platform that combines alerts from both its PATROL® (for distributed systems) and MAINVIEW® (for mainframe systems) product lines, allowing for one seamless notification system across a company's entire enterprise. This advanced notification functionality will enable BMC Software customers to reduce the time-to-resolve critical events and increase service levels. With this announcement, Invoq is now a part of BMC Software's MarketZone partner products program. "In an era of both close cost control and increasingly high availability requirements, our ability to rapidly solve system problems before they affect our enterprise is key to the success of our business," said Ron Rose, CIO, Priceline.com. "Our goal is to provide superior service management and to minimize the time it takes to correct a systems problem, which we refer to as reducing our 'Mean Time To Repair'. BMC Software's partnership with Invoq Systems is yet another example of its commitment to work with their customers to help them meet their service level agreements through integration and automation." BMC Software's service management solutions ensure appropriate levels of business service and customer responsiveness by giving IT organizations the ability to define, measure, manage and automate their delivery of services, while cost effectively optimizing scarce resources. A key to meeting customer expectations is to ensure quick notification in the event of a failure or degradation in service. Invoq Systems' Alarm Point is a central event notification and resolution platform, designed to ensure that critical events identified by management systems like PATROL and MAINVIEW are resolved in the most timely and effective way possible. As an extension to the built-in notification actions provided by PATROL and MAINVIEW, BMC Software customers will be able to project their event-based service management processes beyond the data center using the AlarmPoint "find-me, follow-me" technology. This unique technology guarantees message delivery by allowing service management staff to be alerted to a problem through a customized message forwarding system that will find the right technical resource no matter where they are. In addition, AlarmPoint's Web interface, interactive use of voice, e-mail, and text communication devices including two-way pagers, and easy-to-use wireless touch-tone and voice response functionalities adds a new dimension to the BMC Software service management solutions by leveraging proven business practices to alert key personnel of critical events and increase infrastructure efficiency. Benefits include greater staffing efficiencies, reduced time to resolution, increased IT service levels and a tangible reduction in catastrophic IT events. "We are very pleased to have BMC Software reselling the AlarmPoint suite of applications on a global basis," said Troy McAlpin, CEO, Invoq Systems, Inc. "BMC Software is known for their superior sales, support and customer service. Global enterprises rely on BMC Software to improve service, reduce costs and increase value to the bottom line. We have a number of joint customers with BMC that have already experienced the benefits of using our interactive alerting applications with BMC products." "This partnership will allow us to provide our customers and prospects with the best critical event notification solution on the market," said Calvin Guidry, vice president and general manager, Enterprise Systems Management, BMC Software. "We are particularly pleased that BMC can now provide in AlarmPoint an enterprise notification solution that will be integrated with both PATROL and MAINVIEW and further enhance the value of our service management solutions. We look forward to working with Invoq and are committed to providing a long term alignment between our engineering and product management organizations so that customers can rely on the benefits of a long-term sustainable relationship." BMC Software will market AlarmPoint directly through its sales force and resellers under standard license terms, and will provide first level product support. About Invoq Systems, Inc. Invoq Systems, Inc.TM is a leading provider of automated critical event notification and resolution software applications. Invoq provides global companies with scalable, interactive voice and text alerting systems that guarantee that the right person is found and able to remotely solve critical events in real-time. These systems are used to enhance network, security, and emergency data center management, and to reduce operational inefficiencies. With its network of partners, Invoq's software is ensuring critical event notification and resolution for over 500 customers worldwide including AT&T, Bank of America, Barclays Bank, Barclays Global Investors, BHP, British Telecom, Cable & Wireless, Caterpillar, Deutsche Bank, McKesson, Pacific Gas & Electric, Wells Fargo and the US Treasury. Invoq Systems, Inc. is headquartered in Pleasanton, CA with European operations headquartered in Richmond, Surrey, U.K. For more information, visit the Invoq Systems web site at www.invoqsystems.com. About BMC Software BMC Software, Inc. [NYSE:BMC], is a leader in enterprise management. The company focuses on Assuring Business Availability® for its customers by helping them proactively improve service, reduce costs and increase value to their business. BMC Software solutions span enterprise systems, applications and databases. Founded in 1980, BMC Software has offices worldwide and is a member of the S&P 500, with fiscal year 2002 revenues of approximately $1.3 billion. Visit www.bmc.com to learn more. Public Relations Contacts: Linda McDowell BMC Software Public Relations 713-918-3518 [email protected] Julie Redard Porter Novelli 617-450-4234 [email protected] BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. DB2 is a registered trademark of International Business Machines Corp. All other trademarks or registered trademarks belong to their respective companies. © 2002 BMC Software, Inc. All rights reserved. |