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Wednesday: March 9, 2005 |
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Cisco Press New E-Support Title from Cisco Press Demonstrates How Cisco® Saves Millions and Improves Customer Service New E-Support Title from Cisco Press Demonstrates E-business Books Added to Networking Technology Line Indianapolis, IN—September 9th, 2002 How do you make the move from business to e-business? How do you get most of your business-to-business transactions on-line, improve customer service, empower your customers, and save millions of dollars? Cisco Press announces a new title that tells how Cisco Systems‚ does exactly that with their e-support site, TAC Web. E-Support: How Cisco Systems Saves Millions While Improving Customer Support, published this month, consists of easy-to-read, non-technical interviews with the managers of TAC Web, Cisco's award winning e-support system. Those who built and run TAC Web tell readers exactly how they did it, with practical, nuts-and-bolts advice on all aspects of their successful site, including Site architecture Metrics Marketing On-line communities Competitive analysis E-Support also features an insightful foreword from John Chambers, President and CEO of Cisco Systems. "Cisco TAC Web the Cisco Systems e-support is an integral part of our e-business strategy by allowing Cisco to reduce the number of phone calls, and telephone technicians, while still providing immediate and thorough customer service, which is our number-one priority. This allows both Cisco and the customer to reap the productivity benefits e-business solutions offer."—John Chambers, President and CEO, Cisco Systems, Inc. In a full line of networking technology and certification and training books, E-Support is one of the first e-business titles to be published by Cisco Press. Following in September, Cisco Press will add two more e-business titles, Cisco Internet Applications and Solutions Self-Study Guide: Cisco Internet Solutions Specialist and Cisco Internet Architecture Essentials Self-Study Guide: Cisco Internet Solutions Specialist. Aimed at a more technical audience, these titles will prove valuable to systems and network engineers, network managers, and candidates pursuing the CISS specialization. E-Support: How Cisco Systems Saves Millions While Improving Customer Service Andrew Connan and Vince Russell ISBN: 158720052X $ 24.95 About Cisco Press‚ Cisco Press (http://www.ciscopress.com), a partnership between Cisco Systems® (NASDAQ: CSCO) and the Pearson Education division of Pearson plc (NYSE: PSO), is the official publisher of Cisco® certification and technology learning materials. With products designed to help users prepare for Cisco certifications and master a diverse range of technologies, Cisco Press provides users with a variety of products to suit their learning styles. |