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Tuesday: March 8, 2005 |
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NetSupport Incorporated Download a Free Online Report of Your Computer System Inventory Atlanta, GA – NetSupport offers a free, instant PC inventory report on the NetSupport web site. With this new feature, consumers and businesses can easily print and email an inventory report of their personal PC in ninety seconds and quickly view the hardware and software on their computer. Originally created for showing visitors how easily the NetSupport TCO enterprise management suite works over the Internet, NetSupport discovered that its IT department was also using the feature internally for technical support calls. To assist with technical support troubleshooting, NetSupport’s customers are instructed to visit the web site, download their inventory report and email it directly to NetSupport’s IT department. The technical support representative now has a snapshot of the hardware and software on the caller’s computer including the version of NetSupport software installed. The inventory report feature takes the guesswork out of troubleshooting and has improved NetSupport’s call resolution process. How It Works With just a click on the link, NetSupport TCO, using the flexibility of Active-X, will download a small plug-in, interrogate your PC, display an inventory report and dynamically remove itself. In minutes, your users have a simple mechanism of providing your support team or helpdesk with the critical information they need to assist in the problem resolution process. NetSupport TCO provides full hardware, software and network inventory, application and web metering, help desk support and software distribution. In addition, NetSupport TCO can dynamically interrogate and produce a detailed inventory of any Windows 98 or better system, dynamically over the Internet. About NetSupport Inc. NetSupport Inc. is based in Atlanta, Georgia, with regional offices throughout North America and is a member of the United Kingdom based PCI Group of Companies, founded in 1989. Software products include NetSupport TCO, NetSupport TCO Helpdesk, NetSupport Manager and NetSupport School — supporting Microsoft (NASDAQ: MSFT) operating systems. NetSupport Inc.’s full suite of products feature asset management software, remote control software and classroom instruction and monitoring software that provide for the management of PC networks, telecommuting, training, and teaching. For more information about NetSupport products including how to become an Advantage NetSupport Partner, visit www.netsupport-inc.com or call 1.888.665.0808. To go directly to the inventory link, visit: http://www.netsupport-inc.com/TCO/Enterprise_Management_Overview.htm # # # NetSupport Inc. Contact: Jenni Hilton Press & Marketing Manager 770.205.4456, [email protected] |