11/9/2005 -- On Monday the Help Desk Institute (HDI) announced new a certification for help desk professionals: HDI Support Center Team Lead.

HDI, a member organization for help desk professionals, said the new designation will allow candidates to certify their skills managing a support center.

Some of the topics covered on the title's one exam include:

• Operational processes
• Increasing customer satisfaction
• Mentoring and coaching team members
• Problem solving and project management skills

"We recognized the need for a certification level for support professionals who have some experience and are at a career stage just between the analyst and the manager level," Amy Dotson, HDI's manager of training and certification, commented in a printed statement.

According to the organization, the title will debut at the HDI Annual Conference & Expo in March.

HDI offers three other levels of certification for help desk professionals: HDI Customer Support Specialist, HDI Help Desk Analyst and HDI Help Desk Manager.

For more information on HDI's certification program, go here. -Becky Nagel