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...Home ... Editorial ... Columns ..Column Story Saturday: April 5, 2014


 Certification Advisor  
Greg Neilson
Greg Neilson


 Microsoft Software Is Driving Me Nuts!
With havoc caused by a recent Microsoft patch and facing a score of upcoming updates, Greg wonders if Microsoft's dream is his real-life nightmare.
by Greg Neilson  
8/13/2004 -- Right now, Microsoft software is driving me absolutely nuts! Overnight (local time) Microsoft released yet another critical patch that requires rapid deployment in our customers' environments. So, as I'm writing this, I just got up for an urgent 6 a.m. Saturday teleconference to discuss our plans to get the patch implemented this weekend, and I'm not very happy about it.

We had a little pre-warning that a patch was soon coming, although there was no detail provided on what the patch contained. This had allowed us yesterday to put some rough plans in place should this patch be released over the weekend. To make things worse, here in Australia we have a long weekend, so instead of my team having a nice long break with their friends and families, a number of them will need to be called in to work on the weekend to proceed with the rollout.

Microsoft's dream of a computer in every home and office running Microsoft software has been become our nightmare. I really don't know if the software itself is any more unsecure than any others (although, as I write this, I'm really not in the mood to give them the benefit of the doubt!), but the ubiquitous nature of a homogenous software base on both desktop and server means it is all too easy for a threat to be exploited (which is, of course, is the attraction for those who write malicious code) and then rapidly spread throughout an enterprise. Then, when you add the ease with which threats can spread via the Internet, it means we have little choice to get this deployed as quickly as possible, starting with the most important and/or exposed devices.

Even if this was the end of it, this would be bad enough. But my team is also going to have to be involved in a number of software upgrade projects in the coming months - from Windows NT Server 4.0, Windows Server 2000 SP2 and Internet Explorer 5.x - for no other reason that the software is or is about to become unsupported by Microsoft. From a pure business standpoint, these servers are already performing as required, but because support from Microsoft has stopped or is about to stop, we are forced to waste valuable time upgrading them. Of course, the costs of running unsupported software with known vulnerabilities are too high to ignore, but at the same time it is difficult to look senior executives in the eye and tell them they gain any other business benefit from all the upgrade costs. Unfortunately, we are being forced into a cycle of upgrades driven not by technology but by Microsoft's need for regular revenue and/or an unwillingness to support their products.

A cynic could suggest that, at this rate, those of us who work with Microsoft technology will have a job for life given Microsoft's history of requiring regular updates, but for our own job satisfaction and the health of the business, it would be nice to be able to see some real business benefit for all of the effort we expend.

What do you think? Are you happy with Microsoft's approach to security and product support lifecycles? Let me know by appending your thoughts below. In the meantime, I've got a few urgent calls to make.


Greg Neilson, MCSE+Internet, MCNE, PCLP, is a Contributing Editor for Microsoft Certified Professional Magazine and a manager at a large IT services firm in Australia. He's the author of Lotus Domino Administration in a Nutshell (O'Reilly and Associates, ISBN 1-56592-717-6). You can reach him at Attn: Greg.

 


More articles by Greg Neilson:

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There are 16 CertCities.com user Comments for “Microsoft Software Is Driving Me Nuts!”
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8/18/04: rflemen says: No offense Gregg Microsoft has given everyone plenty of notice they were end of life'ing products and has extended several deadlines several times. Do you expect companies to provide service for products for eternity? Companies make new products...that's how they make money. Eventually a company has to move on. Let's face it NT is how old? Does the hardware vendor that your NT installation is on still provide a manufacturers warranty? Ah no that ran out some years ago...if it's the original box you did the install on. Sure you can probably still get support...but it certainly ain't free. So why should Microsoft be forced to provide free updates to people who refuse to update an OS that is SEVERAL years old. You are free to move with them or if you prefer seek an alternative. Whatever your choice I don't have any sympathy for you getting paged and your workers having to come into work. JOIN THE CLUB...it's part of the job. I am sure you can get a job somewhere else that won't involve any after hours work...but it won't be in IT that's for sure. Sorry not trying to flame you just giving you my opinion.
8/18/04: gneilson says: Rifleman, thanks for your comments. My folks already have to work around the clock to support our servers, so I wasn't complaining about having to work on the weekend itself, just that the reason is because of a new MS patch being released.
8/19/04: rrosenkoetter says: What was so important about this patch that it had to be done on the weekend? It couldn't have waited until Monday? Test all day Monday, implement Monday night? Or is the weekend the only time you can reboot computers (Did this patch require a reboot?) I've worked plenty of nights and weekends for real emergencies. I'm not sure if I would consider a patch so critical that I should give up a long weekend with my family to test it and roll it out. Depends on the patch of course and how vulnerable your systems are.
8/19/04: gneilson says: Rrosenkoetter, Our clients typically have contracted security requirements for Internet-facing servers that mean we have to move pretty quickly when these patches come out.
10/13/13: Pauline from 6SG4vyswza says: HiI'm using Gallery3 Version: 3.0.4 (Ricochet) and WP 3.4.2.When I activate the heiv garlely 3 plugin, i get this error in the webpage.Notice: has_cap was called with an argument that is deprecated since version 2.0! Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead. in /home/timothyy/public_html/wordpress/wp-includes/functions.php on line 2722Warning: Cannot modify header information headers already sent by (output started at xxxxx/wp-includes/functions.php:2722) inxxxx/wp-includes/option.php on line 563Warning: Cannot modify header information headers already sent by (output started at xxxx/wp-includes/functions.php:2722) in xxxx/wp-includes/option.php on line 564Any Ideas?Thanks
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