| June 2002 |
| Top 10 Tips for Troubleshooting PC Problems |
| New to PC support? Here's 10 tips and tricks everyone needs when they get started
helping end users. |
| by Faithe Wempen |
6/19/2002 -- A while back, I wrote the article "Top
10 Tips for Troubleshooting Hardware Problems" for CertCities.com.
This got me thinking about my early days of troubleshooting. If you're just
starting out in the trenches of end-user desktop support, you'll soon find out
(as I did) that the same problems tend to to crop up again and again, regardless
of the user, the model of PC, or the operating system version. The following
list of tips are ones that I wish someone had told me upfront when I began working
on PCs many years ago! full
story
|
| January 2002 |
| My Top 10 Tips for Passing the Server+ Exam |
| Server+ exam preparation author and regular CertCities.com contributor Robert Bogue shares his insight on the what you need to know to pass this CompTIA exam. |
| by Robert Bogue |
1/21/2002 -- Whether you're looking at Server+ as a stepping stone into another program or as a standalone achievement, there's a lot you'll need to cover to pass this exam. In a lot of ways, Server+ title is the big brother of A+: Everything that A+ challenges you on, for the most part, you'll get on the Server+, since it is so hardware-centric. full
story
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| November 2001 |
| Top 10 Tips for Troubleshooting Hardware Problems |
| Faithe Wempen counts down her 10 favorite hardware troubleshooting tips for PC technicians. |
| by Faithe Wempen |
11/13/2001 -- If you've been in the trenches of end-user support, you know that the same problems seem to crop up again and again, regardless of the user or the model of PC. This article details some of the most useful tricks I've learned for troubleshooting hardware problems. full
story
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| October 2000 |
| Top 10 Tips for Passing the A+ Exams |
| EDITOR'S NOTE: This article offers tips for the A+ exams based on the 1998 objectives;
which retired on March 30, 2001. For a review of the new
exams, click here. |
| by Faithe Wempen |
10/7/2000 -- Even if you're an experienced PC technician with many years of service under your belt, you might be in for some surprises when you take CompTIA's A+ certification exams. Faithe Wempen, author of over 50 technical books, gives you the inside scoop. full
story
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